The VitaminOn Ordering Information
Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.
In most circumstances, we will process your order within 24 hours of receipt. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax. (For more information about our Credit Card policy, please scroll down.) We will send you an e-mail confirmation that your order is ready for pick up. A copy of your Receipt or a photo ID may be required for pick up.
If we do not have some items on our shelf at the time of packaging, we will state which items are not available in our Confirmation to Pick Up e-mail. You may notify us via return e-mail or at the time of pick up if you would like us to Special Order the remaining items. Extra charges may be incurred in some cases.
If your order is not picked up within seven days of Notice for Pick Up, we will return the items to our shelf and credit your account.
Most orders are shipped using standard, overland 5-day delivery schedules.
Priority or Overnight shipments may be made by special request.
Free shipping in US and Canada when you spend $49.99 or more.
We charge flat shipping fee $8.95 in US and Canada when you spend less then $49.99
We offer international shiping. We charge flat shipping fee $29.95 for all internationas shipping.
If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible.